Terms & Conditions

Please review the following Terms & Conditions carefully before completing your reservation, as they apply to all guests.

Age Requirement: The individual making the reservation (Guest) is responsible for all other guests staying at or visiting the unit. We require someone at least 25 years of age to be staying at the property at all times, as we do not rent to groups or individuals under 25. This will be strictly enforced.

Arrival & Departure: Check in is anytime after 4:00 PM. Checkout is at 10:00 AM for resorts or 11:00 AM everywhere else.

Theft / Damage Policy: The Guest is responsible for any theft, intentional damage, or damage caused by negligence, excessive cleaning needs, and damage caused by motorized vehicles or rental vehicles. Any charges will be applied to the card on file. In addition, each reservation includes a non-refundable Accidental Renter’s Damage Protection (ARDP) fee. This covers accidental damage that may occur during your stay up to $1,000. It does not cover intentional damage, theft, excessive cleaning needs, or damage resulting from negligence, Guest’s personal property, rental vehicles, trip cancellation or delay, or property damage caused by motorized vehicles. The waiver is provided in place of a larger refundable damage deposit and helps ensure a worry free stay while protecting the property.

Reservations & Payments: The reservation is confirmed when the payment has been processed. We require 50% of the total to book the unit and accept both credit and debit cards. The balance will be automatically charged 30 days prior to arrival using the card on file. If a reservation is made less than 30 days prior to arrival, full payment is due upon reservation.

Cancellations:

With Trip Protection

Coverage allows you to cancel up to 5 days before check-in and receive a 100% credit OR an 80% refund (excluding the cost of the coverage itself). Cancellations within 5 days of check-in are ​non-refundable and the reservation is non-transferable.

Without Trip Protection

If you decline the Trip Protection you are still entitled to our Basic Protection If you cancel more than 60 days away from the date of check-in you receive a 100% refund. ​Cancellations within 60 days of check-in are non-refundable and the reservation is non-transferable.

Occupancy Limits: The Guest agrees that the maximum number of people allowed in the unit or at the building (regardless of age and including day visitors) at any point must not exceed ​the maximum occupants listed on the website. Please note that if these limits are exceeded, all guests may be asked to leave without refund.

Guest Conduct: All Guests must behave respectfully, not disturb others and keep the property clean. Guests may be asked to leave without refund if these rules are not followed. I understand and agree a Sunny Orange Stays employee may contact me via text or phone call about my reservation.

Groups/Events/Parties:Events, parties, and gatherings of any kind are strictly prohibited on the rental premises unless express, written approval has been provided by Sunny Orange Stays. If excessive noise, illegal activity, or any violation of these policies occurs, Sunny Orange Stays reserves the right to evict the Guest and their invitees without refund and impose additional charges. Only guests staying at the building are permitted to use building & property amenities. 

Cleaning: The unit will be clean upon your arrival. Please leave the property in a respectable condition when departing. Any excessive cleaning of the unit will be charged to the Guest.

Smoking/Drug Use: Smoking and drug use are not permitted inside any of our properties or on the balconies. Any evidence of smoking or drug use in the unit will result in a minimum $500 cleaning charge.

Dangerous Dog Breed: Any purebred or crossbred dog(s) comprised of any of the following breeds are strictly prohibited (even if just visiting). Pit Bull-type, Rottweiler, German Shepherd, Husky-type (including Siberian breeds), Malamute, Doberman Pinscher, Chow Chow, or any Wolf-dog hybrid, or any dog with a prior bite history. Guest will be held responsible for any bodily injury, property damage or medical expenses arising from or in any way connected with any pet owned or under the control of them or any of their guests or visitors.

Weapons: Firearms, ammunition, and weapons of any kind are strictly prohibited on the property. Guest and their guests agree not to bring or store any weapons on the premises.

Parking: Boats, trailers, and RVs cannot be parked outside, including on driveways.

Lost Keys and Parking Passes: A $50 fee will be charged for any lost or unreturned keys or parking passes.

Left Items: Please check carefully for belongings before departing. We are not responsible for any lost or stolen items.

Mail: Please note that we are unable to receive mail at this property because we don’t have key access to the mailbox. Sunny Orange Stays assumes no responsibility for packages placed inside the mailbox. Guests are kindly requested to coordinate directly with USPS to receive their items.

Hurricane & Other Refunds: If there is a mandatory beach evacuation caused by a hurricane, the Guest will be refunded for the dates they are not allowed to occupy the unit. No refunds are provided as a result of bad weather or other environmental issues that are our of our control.

Utilities: Water, heat, air conditioning, electricity and wireless internet are provided at no cost. Please note there is no telephone in the unit. For houses with a pool, heat is not included but can be added at an additional charge. This fee ranges from $100 – $500 depending on length of stay and property.

Pool Policy (For Properties with Pools): There’s no lifeguard on duty – swim at your own risk. Children must be supervised by an adult at all times. No diving, pets, or glass in the pool area. For single family homes, pools and all outdoor areas close promptly at 10:00 PM every night.

Emergencies / Maintenance / Pool Closure: In the event of a problem getting in the unit or if there are issues please immediately contact us by email, phone, or text message. We will make every effort to correct any issue as soon as possible. We reserve the right to enter the unit to investigate disturbances and/or make a non-scheduled maintenance or emergency repairs. No compensation will be provided for any inconvenience. In the rare circumstance the pool area is closed due to emergency repairs, state regulations regarding health and safety or weather, the Guest will not be entitled to compensation.

Sale of Property: If the property is sold before your arrival date, and the new property owner isn’t continuing with our management, we will do our best to find a similar property for the same dates. If this is not possible, you will be entitled to a full refund. Please note that this is a very unlikely occurrence.

Property Substitutions: While Sunny Orange Stays strives to honor all specific property requests, unforeseen circumstances may necessitate substituting a comparable rental unit. In such cases, we will notify the Guest immediately and either provide alternative accommodations or offer a full refund if no suitable alternative is available.

Liability Waiver: I understand and agree that the Owners and their agents and representatives (“Owners”) do not assume any liability for the loss, theft, damage, injury, illness (including viruses) or death to Guests or their personal property. On my behalf, and on behalf of my Guests, I hereby release, covenant not to sue, discharge, and hold harmless the Owner, of and from all liabilities, claims, actions, damages, costs or expenses of any kind arising from the reservation or occupancy of the rental property. I understand and agree that this release includes any claims based on the actions, omissions, or negligence of the Owner. The Owners have put in place preventative measures to reduce the spread of viruses (including COVID-19); however, the Owners cannot guarantee that Guests will not become exposed to a virus. Guests acknowledge that occupying the property could increase the risk of contracting a virus.

Mandatory Binding Arbitration Agreement: The Guest agrees that Sunny Orange Stays cannot be sued in any court under this contract. In the event of a dispute, controversy, or disagreement arising from this contract between the Guest and Sunny Orange Stays, arbitration will be the exclusive and sole remedy for resolution. Either the Guest or Sunny Orange Stays may demand arbitration to settle any dispute, controversy, or disagreement related to or arising from this contract. Both parties agree to accept the arbitrator’s decision as final and binding, serving as the first, last, and only resolution for such disputes.