Policies

Cancellation Policy

Cancellations made 30 or more days before the scheduled arrival date will receive a full refund minus a processing fee. Cancellations made within 30 days of arrival may forfeit a portion or all of the rental amount, depending on the property and season. We strongly recommend purchasing travel insurance at the time of booking.

Check-In & Check-Out

• Check-in: 4:00 PM
• Check-out: 10:00 AM

Early check-in or late check-out may be available upon request. Please contact us in advance and we will do our best to accommodate. Specific check-in instructions, including access codes and directions, will be sent via email prior to your arrival date.

Damage & Security Deposit

A refundable security deposit is required for all reservations. The amount varies by property and is clearly stated during the booking process. The deposit will be returned within 14 days of checkout, pending a satisfactory property inspection. Guests are responsible for any damage beyond normal wear and tear.

Pet Policy

Pet policies vary by property. Some properties welcome pets with an additional pet fee, while others do not allow pets. Please check the specific property listing or contact us for details. Service animals are always permitted as required by law. Emotional support animals do not qualify under this exception.

Noise & Quiet Hours

Quiet hours are observed from 10:00 PM to 8:00 AM. Guests are expected to be respectful of neighbors at all times. Excessive noise, disruptive behavior, or unauthorized parties may result in eviction without refund.

Smoking Policy

All Sunny Orange Stays properties maintain a strict no-smoking policy indoors. This applies to cigarettes, cigars, pipes, and vaping devices. Some properties may permit smoking in designated outdoor areas only. Violations may result in additional cleaning fees of up to $500.

Parking

Most properties include complimentary parking. Specific parking instructions and any restrictions are included in your check-in details. Oversized vehicles, trailers, and boats may not be accommodated at all properties. Please contact us if you have special parking needs.

Maximum Occupancy

Each property has a designated maximum occupancy that must not be exceeded. The number of guests must match the reservation. Unauthorized additional guests may result in cancellation of the reservation without refund.